Our trained & experience wash care experts ensure that all marks and stains are removed during the cleaning process, however there are some stains that may not be completely removed. This can be down to various circumstances such as the type of stain, how long the stain has been present and whether it has been pre-treated. Our wash care team will advise you of any such stains and also inform you if there is a possibility of any damage to the fabric due to the stains.