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What types of clothes should be dry cleaned?2020-08-20T12:32:25+00:00

Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. Natural fibers usually react adversely when exposed to water. The natural fibers harden or shrink, distort, and lose their color in water. Dry cleaning keeps delicate items soft in texture and vibrant in color. At CLEANOVO we use professional Italian dry clean machines built with years of research to care for your most loved & expensive clothes. Our trained professional cleaning experts will always assess your fabric’s health, garment’s stains and then run them through our machines an established cleaning process.

Why should I dry clean my clothes?2020-08-20T12:33:31+00:00

Dry cleaning is a much safer cleaning process for clothes made of delicate fabrics as it leads to less wear and increases longevity of your expensive & loved clothes.
Dry cleaning has many benefits: At CLEANOVO, one of the most important steps in the cleaning process is called “pre-spotting,” in which a trained and experienced cleaner will treat specific areas of stains based on the source and fabric type. Treating stains effectively without any damage to the fabric or weave is a critical step in the cleaning process.

What is the difference between “Dry Cleaning” and “Laundry”?2020-08-20T12:34:13+00:00

At CLEANOVO we do both – professional dry cleaning as well as Laundry OR wet cleaning. Dry Cleaning involves the use of non-water-based solvents to clean clothing and other textiles. Laundry involves the use of water and detergent in a commercial-grade washing machine. At CLEANOVO our preprogrammed washing machines ensure specific care for your loved garments and linens through a six-step cleaning & packing process.

What is Laundry or Wet Cleaning?2020-08-20T12:34:59+00:00

Wet cleaning is a water-based alternative to dry cleaning that uses water & detergents for cleaning of the garment. Our wet cleaning experts are trained to assess garment stains, fabric health and then clean with quality and consistency in the wet cleaning process.
Wet cleaning is recommended for water soluble stains on dry-clean only materials, since it will have greater cleaning efficacy while maintaining the look and feel of the fabric. However, CLEANOVO does not recommend wet cleaning for all your dry clean-only clothes.

How do you clean garments with sequins, ornaments, or expensive lace & silk work?2020-08-20T12:35:42+00:00

At CLEANOVO we have conducted thorough research on cleaning processes for expensive sarees, mehenga lehengas, wedding gowns, designer sherwanis and many more delicate garments. Special garments are checked for every detail, ornaments are carefully covered where possible, delicate buttons are either covered or removed before a full cleaning process of your garment. We know that such garments often hold many memories and their safety is of utmost importance and hence our senior most expert cleaners oversee such garments specifically through all stages of cleaning & packing.

What services do you offer?2020-08-20T12:37:00+00:00

CLEANOVO offers a wide range of services including dry cleaning formal and business wear, laundry and ironing for your everyday clothes and shirts and cleaning of household textiles and items such as curtains, duvets and sofa covers. We also offer services for more bespoke garments such as wedding dresses, designer & ornamental Indian wear, suedes and leathers. All our branches offer shoe cleaning and selected branches offer a handbag cleaning service.

What packages do you offer for regular customers?2020-08-20T12:38:24+00:00

We are the preferred laundry & dry-cleaning partners for over 300,000 customers across 6 cities of India. Our regular customers utilize our monthly subscription packages. We have several subscription packages that provide weekly pick up & delivery, reminders for cleaning cycles, discounted rates, and priority service for our VIP CLEANOVO customers. See our pricing and subscriptions page for more details or call / whatsapp us for more info.

How long does it to take to Launder or Dry Clean garments?2020-08-20T12:39:31+00:00

At CLEANOVO we clean, pack & delivery your garments within 48 hours. We do offer Quick delivery services for urgent 2-hour or 12-hour service. Ask our customer service agent for details.

Do you offer pick up & delivery?2020-08-20T12:40:32+00:00

Yes, we do! Our customer service agent will be glad to set you up with a pickup appointment. Alternatively, you can use our app or website to book a pickup immediately. We pick up from most locations across 6 cities of India. Minimum order for free pick up and delivery is 5 pcs.

Can all the stains on my garments be removed?2020-08-20T12:41:21+00:00

Our trained & experience wash care experts ensure that all marks and stains are removed during the cleaning process, however there are some stains that may not be completely removed. This can be down to various circumstances such as the type of stain, how long the stain has been present and whether it has been pre-treated. Our wash care team will advise you of any such stains and also inform you if there is a possibility of any damage to the fabric due to the stains.

Does frequent dry-cleaning shorten the life of a garment?2020-08-20T12:42:07+00:00

On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibers. Also, insects are attracted to soiled clothes and will cause further damage.

Is it safe to wet clean a garment with “Dry clean only” cares instructions?2020-08-20T12:42:48+00:00

Our experts at CLEANOVO will look at the fiber content, fabric construction, colorfastness, trims, and other components such as interfacings and linings and accordingly decide to clean the garment in the best suitable procedure minimizing the risks of any sort of damage to the garment.

Are suede and leather cleaned the same way as other fabrics?2020-08-20T12:43:20+00:00

No. Special procedures and additives are used on leathers to help retain their color and texture. Sometimes suedes and leather are redyed to replace color loss. It is not always possible to replace or match the colors.

Does dry-cleaning shrink clothes?2020-08-20T12:44:10+00:00

Usually not. The dry-cleaning process is carefully controlled to prevent shrinking clothes.

How does CLEANOVO press garments to keep them looking crisp & fresh?2020-08-20T12:49:26+00:00

Our trained CLEANOVO ironmen go through quality training every 3 months to ensure all garments are ironed with specific SOPs. Based on our research we press garments when they are warm & slightly moist from the wash cycle to ensure the they retain their color and brightness and softness.

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